Florist New Cross Terms for Flower Delivery Orders

Terms & Conditions for Online Flower Delivery at Florist New Cross

Important Information: Applicability of These Terms

These Terms & Conditions govern all online flower delivery orders placed via the Florist New Cross website. By placing an order, you agree to abide by these terms throughout all transactions with us. They apply to all customers ordering for delivery addresses within New Cross and surrounding areas, including queries regarding orders, payments, cancellations, delivery, liability, and legal matters related to our service.

Order Process

All orders for online flower delivery in New Cross and neighbouring districts must be placed through our official website. Before you place your order, please carefully review the product descriptions, including details about bouquet size, flower varieties, and any included accessories. The order process consists of the following steps:

Selection of floral items or arrangements, including any add-ons if available.
Providing accurate recipient and delivery information, including full name, address, postcode, and contact telephone number.
Specifying a preferred delivery date and any special instructions as needed. While we endeavour to meet your preferred times, specific time slots may not always be guaranteed.
Reviewing your order summary prior to payment to ensure accuracy.
Completing payment using one of our accepted methods (see Payments section).

After submitting your order, you will receive an order confirmation on screen and via email. Any amendments to the delivery details or order contents should be communicated as soon as possible (see Cancellations and Amendments section).

We reserve the right to refuse or cancel orders at our discretion, including but not limited to circumstances where stock availability is limited, delivery information is incomplete, or payment is not accepted. In such cases, any payments taken will be refunded promptly.

Product Availability & Substitutions

All floral products and arrangements are subject to seasonal and supplier availability. Photographs and descriptions on the website serve as guides and may differ slightly due to the nature of fresh flowers. We reserve the right to substitute flowers or packaging of equal or greater value if the specific items ordered are unavailable, ensuring a comparable aesthetic and presentation. Any significant substitutions will be communicated where time permits.

Delivery Terms

We offer flower delivery throughout New Cross and nearby postcodes. Orders received before our advertised daily cut-off will typically be delivered on your chosen date. Orders placed after the cut-off may be delivered the next day or as agreed. We will use reasonable efforts to deliver on time but cannot be held responsible for delays due to events outside our control (such as extreme weather, unavoidable traffic, or access issues).

If the recipient is unavailable at the delivery address, we may leave the flowers in a safe place or with a neighbour, unless you have specified otherwise. A delivery note will be left to indicate where the flowers have been set down. It is your responsibility to provide accurate and complete delivery information at the time of order. We are not liable for failed deliveries if the information supplied is incorrect or incomplete.

Payments

We accept a variety of secure payment methods including credit card, debit card, and other online payment gateways as indicated at checkout. All prices are stated in pounds sterling and include VAT and delivery charges, where applicable. Payment must be received in full before any order is processed and dispatched. Orders not successfully paid for will not be fulfilled.

If a payment is subsequently rejected or charged back by your bank or payment provider, we reserve the right to recover the outstanding amount and may suspend further deliveries until payment is settled.

Cancellations and Amendments

To cancel or amend an order, please contact us at the earliest opportunity. Cancellations or changes are generally accepted up until 24 hours before the scheduled delivery date. After this time, due to the perishable nature of floral products and preparation schedules, cancellations may not be possible, and refunds may not be available. Individual circumstances will be considered at our discretion.

If we are unable to fulfil your order for any reason, such as unavailability of specific flowers or unforeseen delivery issues, you will be contacted and offered an alternative product or a full refund.

Returns, Refunds & Complaints

Your satisfaction is important to us. Due to the perishable nature of flowers, returns are not generally accepted. If your flowers arrive damaged, wilted, or significantly not as described, please notify us within 24 hours of receipt, providing photographic evidence where possible. We will assess every complaint individually and, if appropriate, offer a replacement, alternative, or a full or partial refund. Complaints made after 48 hours from delivery may not be considered unless there are exceptional circumstances.

We cannot accept liability for items that have not been cared for in line with the provided care instructions or where recipients delay notification of an issue.

Liability

We are responsible for providing products which, upon delivery, are fresh and as described (subject to reasonable variations and substitutions). Our maximum liability is limited to the original purchase price of your order. We accept no liability for:

Damage or deterioration to flowers once delivered and accepted by the recipient or left in a designated safe place.
Late, failed, or misdirected deliveries caused by the provision of incorrect or incomplete information by the customer.
Loss or damage caused by circumstances beyond our reasonable control, including (but not limited to) strikes, natural disasters, or major traffic disruptions.
Any indirect or consequential losses, including emotional distress or lost opportunities.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law.

Personal Data and Privacy

We collect and use your personal data solely for the purpose of processing and delivering your order, providing customer service, and complying with our legal obligations. Please see our Privacy Policy for full details regarding personal data, data security, and your rights.

Intellectual Property Rights

All content, images, product designs, and materials on the Florist New Cross website are owned by or licensed to us. Use of these materials for any purpose other than personal reference or as expressly permitted by us is prohibited.

Age Restrictions

By placing an order, you confirm that you are at least 18 years of age. Where your order includes items restricted by age (such as champagne or wine), the recipient may be required to provide proof of age upon delivery.

A Note for Customers Across New Cross and Surrounding Areas

These Terms & Conditions are specifically tailored for our flower delivery customers in New Cross and neighbouring localities. We are committed to providing clear, transparent, and fair terms to ensure a seamless flower delivery experience in our community.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes made will take effect immediately upon publication on our website and will not affect orders already placed. Users should review these terms regularly to be aware of any updates.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising out of, or related to, your use of our website or services shall be governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising shall be subject to the exclusive jurisdiction of the courts located in England and Wales.

Contact & Support

If you need further clarification regarding these Terms & Conditions or have questions about your flower delivery order in New Cross or nearby areas, please contact our customer service team via the channels provided on our website. We are here to support you with any enquiries, concerns, or feedback to ensure you receive the highest standard of service from Florist New Cross.

Thank you for choosing Florist New Cross for your online flower delivery needs. We appreciate your trust and look forward to serving you.